ND – Next business day . 12X5 parts delivery . 24/7 technical support
SD – Same day service package . 24X7 4-hr parts delivery, 24X7 technical support,
SDCE – 24X7 4-hr parts delivery and technician to replace part, 24X7 technical support,
NDCE 12X5 next business day parts delivery and technician to replace part, 24X7 technical support,
COR 24X7 technical support, no hardware warranty
EXT- WAR – This annual contract provides customers with 24X7 technical support, software updates and upgrades, and access to Customer Support Center web services.hardware repair or replacement at Juniper Networks sole option within 10 business days from the date of receipt.
