On December 9th, we released new Android and iOS clients of the Cisco Technical Support Mobile app. Version 3.4 of the app includes several visual enhancement along with two exciting new capabilities: 

TAC Support Docs

Access to authoritative troubleshooting docs written by Cisco’s TAC, AS, NCE and Sales Engineers covering a wide range of technologies. The document list can be filtered by keywords.

Bug Search

Mobile version of Bug Search Tool to aid in your software research. Users can search by keyword, bugID, product or OS version. (Service contract required)

Please consider writing a review of the app in the iTunes or Google Play app stores. Tell us how we’re doing and how we can improve upon your experience.

What’s next?

New calendar year… more features! Keep a look out for the following over the first three months of 2014!

• Access to TAC Hot Issues RSS Feeds
• Summary of your Contracts sorted by expiration date
• Contract look-up by Serial Number
• And some exciting new community enhancements  (can’t ‘spill the beans’ just yet)

Want to learn more about the app and some of its features?

View a brief five minute demo video: https://www.youtube.com/watch?v=IJVR3BqV9As

Links to Download The App:

You can either go to the respective App Stores and search for “Cisco Technical Support” or download the app from not of the three links below:

iTunes: https://itunes.apple.com/us/app/cisco-technical-support/id398104252?mt=8

 

Google Play: https://play.google.com/store/apps/details?id=com.cisco.swtg_android&hl=en

 

I hope you enjoy the app!