Avaya offering call reporting and recording solutions for IP Office, provided you have IPOSS and voicemail pro license. You can buy licenses for ACR from HTS Qatar, as we are the technology solution partner for Avaya here in Doha. Detailed document of ACR available here https://downloads.avaya.com/css/P8/documents/101050080 Part of FAQ session. Does Avaya Call Reporting (ACR) offer only reporting features? Avaya Call Reporting offers call reporting, multichannel contact center and call recording. 2. Which segment of the market is ACR positioned for? ACR is positioned forsmall and medium sized businessesthat require call…
